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| 服務等級協定 (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) | |||
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| SLA | |||
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| An agreement, preferably documented, between a service provider and the customers/users that defines minimum performance targets for a service and how they will be measured | |||
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Service Level Agreement : 3 phrases, 1 sujets |
| Microsoft | 3 |